Shipping policy

In this policy, you can find important information regarding our shipping policies, including the following topics:

Before ordering, please carefully read this article to ensure a clear understanding of our shipping processes and policies.

Supported Countries

We currently deliver to most locations within Australia, including major cities and regional areas. please note: We do not ship to P.O. boxes or Military addresses. We apologise for any inconvenience this may cause.

All orders are shipped using DHL or Australia Post, depending on your location. Every parcel is securely packaged to ensure safe delivery.

SHIPPING TIMELINES:

Each item has a unique processing or production time, it usually takes 5--9 days to finish your product.

DHL takes 3--7 days to deliver your orders. You will receive an email confirmation with tracking information (if applicable) once your order ships. Please contact us if you did not receive your order within 7 days.

If you need your order sooner, we do offer expedited shipping on select orders. To know the shipping fee, please contact us by service@mondressy.com.

SHIPPING TO MULTIPLE ADDRESSES

At this time, we are only able to apply one address per order. We cannot split and order and ship products to separate locations.

If you were planning to order items for your party and want them to be shipped directly to them, you'll need to either place separate orders for each party member or place a single order and ship them out directly yourself once the package is delivered to you.

Undelivered Packages

Our carriers make three attempts to deliver a package. After three delivery attempts, the package will be returned to Mondressy.

As an undelivered package and will be tagged as return to sender. In the event that this occurs, please contact us at service@mondressy.com.au to make arrangements for reshipment.

Cancelled Orders

We make every attempt to process orders as quickly as possible. Kindly notify our customer service to cancel orders before 02:00 PM (PST) on the same day the order was placed by contacting service@mondressy.com.au

Make sure to include the following information when requesting an order cancellation: Order number & Contact information.

Order Status & Tracking

All orders placed from Monday to Friday (except public holidays) will enter the production process within 1 working day after payment is confirmed, as we mentioned, each order takes 5--9 days to complete.

When you complete your purchase, you will receive an order confirmation email. When we fill in the courier information of your order, you will also receive a courier tracking number information. You can directly click on the link in the email to inquire about your order.

Tracking Order

Your tracking code will be shown in your order dispatched email.

If the parcel has not arrived after you had expected it to, please contact us at service@mondressy.com.au and we will be more than happy to help by contacting the courier on your behalf.

Note: Affected by Covid-19, there will be some delay on the delivery.

Email: service@mondressy.com.au
Monday to Friday: 9:00 am - 5:00 pm (PST)